10 Questions Worth Asking Before You Book a Massage

Two minutes on the phone prevents most spa disappointments. These are the questions that actually tell you something.

1. "Is the price you quoted the final amount I will pay?"

The most useful question on this list. Surprise taxes, oil charges and room fees at billing are the single most common complaint. Get a clear yes.

2. "How long is the therapist actually with me?"

Distinguishes a real 60-minute massage from a 60-minute booking that contains 45 minutes of work.

3. "Is the therapist trained in the treatment I am booking?"

Especially important for Thai massage, prenatal work, deep tissue and Ayurvedic treatments. These are distinct skills, not variations of one.

4. "What should I do about clothing?"

Tells you whether disposables are provided, whether it is a clothed treatment, and generally how organised they are.

5. "Which oils do you use? Do you have an unscented option?"

Essential if you have allergies or sensitive skin. Every professional spa has a plain carrier oil available.

6. "Can I see the treatment room before I pay?"

A confident spa says yes without hesitating. Hesitation is your answer.

7. "What is your cancellation policy?"

Ask now, not when something comes up.

8. "Do you have a shower, and are towels included?"

Matters more than people expect after an oil massage, particularly if you are heading somewhere afterwards.

9. "Can I request a particular therapist next time?"

The answer should be yes. This is the single most effective way to get consistently good massages once you find someone who suits you.

10. "I have [condition] — is that a problem?"

Pregnancy, injury, recent surgery, diabetes, high blood pressure, skin conditions. A good spa gives you a thoughtful answer, or says honestly that they are not the right place. Either response is useful. A shrug is not.

What the answers tell you

Less the specifics than the manner. A spa that answers clearly and patiently is usually run the same way behind the treatment room door. One that is vague, rushed or irritated by questions is telling you something before you have spent a rupee.

And when you are there

Keep asking. Adjust the pressure, ask for more time on a particular area, say if something is uncomfortable. The best sessions come from people who speak up.

Frequently asked questions